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Customer service works at Best Buy.(From the Editor)(Company Profile)
Best Buy has been at crossroads more than once in its history, and so it finds itself today. The retailer is faced with the reality that it is a mature ......(Continue Reading)
At crossroads, Best Buy charges ahead with Customer Centricity
Best Buy gives a face to customer-centricity.(Best Buy Company Inc.)...(Continue Reading)
Best Buy gives a face to customer-centricity
MINNEAPOLIS -- Best Buy's customer-centric program is no longer a test but rather a platform on which the chain is basing its future. The company announced ......(Continue Reading)
Best Buy's New Customer Profile Strategy
Profiling may be deemed politically incorrect by some in the search for terrorists, however, customer profiling in the retail world is not only accepted, but is a key factor in boosting profits. Retailers spend big bucks analyzing their retail operat...(Continue Reading)
Did Service Take a Holiday?
A new study conducted by GfK Custom Research Inc. found that poor service drove shoppers out of the stores in December.......(Continue Reading)
Did Service Take a Holiday? - Retail Industry Archives
Did Service Take a Holiday? - A new study conducted by GfK Custom Research Inc. found that poor service drove shoppers out of the stores in December.......(Continue Reading)
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